Email Verified Thabang Tirelo
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Member since 07/18/2022

I am a Science in Computing professional with over 7 years of work experience. My experience includes working as a Call Center agent, an Enumerator, a Data Clerk, a Debt collector and an IT officer.


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call centre agent

  •  MRI(Letshego)
  •  Feb 2022 - Present

• Responds to in bound and out bound calls: identify customer needs, register the call manually and capture in tot the system and give an appropriate response
• Monitors and tracks progress made on the outstanding customer issues for resolution with reasonable turnaround times.
• Ability to discern issues that need escalation and act accordingly.

Call Centre Agent

  •  MRI(Orange)
  •  Aug 2021 - Feb 2022

• Responds to customer call in a courteous, professional manner
• Achieve first call resolution
• Handle complaints and issues satisfactory
• Provide accurate information about products and services

data clerk

  •  Data Clerk-NATIONAL Amalgamated Local & Central Government & Parastatal Workers Union
  •  Oct 2020 - Jun 2021

• Preparing and sorting documents for data entry.
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
• Resolving discrepancies in information and obtaining further information for incomplete documents.

Debt Collector

  •  Furnmart
  •  Jan 2018 - Feb 2019

• Loading debtors’ details accurately onto the billing system
• Responsible for invoice and credit note processing
• Ensure that all billings are completed and accurately done
• Daily reconciliation of debtor’s accounts

Enumerator/ Data clerk

  •  Ministry OF Youth Empowerment Sports and culture Development
  •  Aug 2015 - Nov 2015

• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

IT Intern and Temporary Officer

  •  Department of Civil And National Registration
  •  May 2015 - May 2017

• Applied technical skills to accomplish job effectively; help others to solve technical/ procedural problems and issues related to own field of expertise.
• Continuously monitors and reports on systems and storage performance and utilization.
• Assists in planning and implementation of recommended systems, server and storage standards and procedures
• Support local and remotes sites
• Ensures that all systems, equipment, devices and Internet connectivity are up and running, securely stored and recorded in a regularly updated inventory
• Dealing with immigration and Omang’s systems
• Troubleshooting and diagnose network, printer, photocopy, and fax problems


Bsc in Computing

  •  Botho University
  •  Jun 2010 - Present

*Advanced Database System
*ICT Service Management
*Online Business Systems
*Advanced Networks
*Marketing Management And Database Designing
*Net Framework Foundation and Project Management
*Data Centric Applications Development

Certificate Of Proficiency

  •  Insurance Academy Botswana
  •  May 2019 - Jul 2019

Introduction to Long Term Insurance

Certificate In Risk Management

  •  International Business Management Institute
  •  Jun 2020 - Jul 2020

Certificate In Market Research and Consumer Behavior

  •  Coursera (Online course)

Certificate in Customer Service

  •  Furnmart Institution
  •  Mar 2017 - Mar 2017