Experience
call centre agent
• Responds to in bound and out bound calls: identify customer needs, register the call manually and capture in tot the system and give an appropriate response
• Monitors and tracks progress made on the outstanding customer issues for resolution with reasonable turnaround times.
• Ability to discern issues that need escalation and act accordingly.
Call Centre Agent
• Responds to customer call in a courteous, professional manner
• Achieve first call resolution
• Handle complaints and issues satisfactory
• Provide accurate information about products and services
data clerk
• Preparing and sorting documents for data entry.
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
• Resolving discrepancies in information and obtaining further information for incomplete documents.
Debt Collector
• Loading debtors’ details accurately onto the billing system
• Responsible for invoice and credit note processing
• Ensure that all billings are completed and accurately done
• Daily reconciliation of debtor’s accounts
Enumerator/ Data clerk
• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
IT Intern and Temporary Officer
• Applied technical skills to accomplish job effectively; help others to solve technical/ procedural problems and issues related to own field of expertise.
• Continuously monitors and reports on systems and storage performance and utilization.
• Assists in planning and implementation of recommended systems, server and storage standards and procedures
• Support local and remotes sites
• Ensures that all systems, equipment, devices and Internet connectivity are up and running, securely stored and recorded in a regularly updated inventory
• Dealing with immigration and Omang’s systems
• Troubleshooting and diagnose network, printer, photocopy, and fax problems
Education
Bsc in Computing
*Advanced Database System
*ICT Service Management
*Online Business Systems
*Advanced Networks
*Marketing Management And Database Designing
*Net Framework Foundation and Project Management
*Data Centric Applications Development
Certificate Of Proficiency
Introduction to Long Term Insurance