freelancer
Email Verified Lebogang Mhlanga
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Member since 07/19/2022

doing the work for you so you dont have to worry about it

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Experience

Business Development Manager- SilverPit Aluminium & Glass

  •  Jun 2020 - Sep 2020

• Identify new clients for the business
• Receives orders and makes quotations/process the requests
• Maintains or cultivates relationships with clients to make sure that the product ordered is what they get and they keep coming back
• Manages contracts
• Building effective teams

Assistant Carrier Services Officer-Wholesale/Enterprise Sales

  •  Botswana Telecommunications Corporation
  •  Jun 2017 - Jul 2018

Special Projects
VSAT TENDER -Tender Evaluation Team Leader
Duties included:
• Making sure that tender documents are kept in a secure place at the procurement office
• Ensuring that the tender evaluation processes goes smoothly. Evaluating the tender in accordance with the specifications as set out in the original tender document and the evaluated tender awarded on merit
• Setting up meetings with the company awarded the tender. Going through the contract and ensuring implementation

DUAL IMSI Project- Project Support:
Duties included:
• Scheduling of meetings, following up and ensuring completion of action items, coordinating meetings with both internal and external resources (BTC and Vodafone)
• Ensuring Role clarity:-This involved making sure that both the technical team and commercial team understood their responsibilities, expectations and accountabilities
• Ensuring that the technical team tested the sim cards and network to see if the roaming instructions were practical and that the roaming would switch on as per instructions.

Broadband Project -Project Support:
Duties included:
• Procuring of bandwidth from other telecommunication companies for the project
• Liaison between BTC and other carriers to ascertain if they had space on their towers where BTC could install their equipment.

CORE DUTIES
• Procurement of Network services(Transmission backbone,Internet (IPT),Very-small-aperture terminal (VSAT) Bandwidth)
• Relationship management- Development and maintenance of strong relationships with carrier Account Management and Service Management teams
• Attending to internal enquiries relating to carrier contract terms and conditions and Master Service Agreements {MSA}
• Preparation of termination rates and hubbing rates for further processing and loading into the system and implementation by the Operations Department.
• Assisting in all Pre-Sales queries quotes and requests
• Supporting internal order management and operational escalations to carriers by driving escalations through the appropriate Carrier/Supplier Account and Service Management teams
• Coordination of Carrier/Supplier Service Review Meetings (SRMs) for the communication of commercial and performance issues and ensuring that the appropriate response and remedial actions are agreed (e.g. Delivery and Operational SLA non-adherence for all circuit deliveries and outages, failing processes, escalation chains, billing issues etc.)
• Monitoring and evaluation: Measuring Carrier/Supplier key performances against SLA’s through existing reporting mechanisms whilst investigating and recommending ways to improve existing reporting methods
• Custodian of carrier/supplier operational documentation including (but, not limited to); RFO reports, carrier/supplier compensation, carrier/supplier escalation matrices, O&M manuals and SLA summaries.
• Responsible for the carrier/supplier compensation tracking process; recording, requesting, agreeing, issuing and receiving compensation from carriers/suppliers for Delivery and Operational SLA non-performance/adherence
• Updating and consolidating the Key Performance Indicator report (KPI)

Commercial Contracts Coordinator Intern- Wholesale/Enterprise Sales

  •  Botswana Telecommunications Corporation (Feb 2015 – June 2017)
  •  Feb 2015 - Jun 2017

CARRIER SERVICES
• Relationship management- Development and maintenance of strong relationships with carrier Account Management and Service Management teams
• Attending to internal enquiries relating to carrier contract terms and conditions and Master Service Agreements {MSA}
• Process bandwidth requests as per customer requests
• Establishing relationships with other national and international service providers to sign contracts for voice interconnections and manage contract processes
• Monitor and report on volumes and trends on international and national carrier route to improve traffic performance

Roaming
• Negotiate International Roaming Agreements (IRA) and handling roaming settlements
• Organize and follow up with the process of technical roaming testing
• Management of roaming test sim cards, through SIMs database maintenance and inventory process

Carrier Accounts Settlements
• Processing of supplier invoices for the division for payments
• Maintain monthly expenditure report

Education

Bsc(Hons)Applied Business Computing

  •  Botswana Accountancy College
  •  Jun 2009 - Jun 2014

A computing degree with modules in Business analysis,project management,visual basic,networking,mathematics ,corporate ethics,research amongst others ,that will allow one to work as a business analyst after completion or project manager,web developer,coder etc