freelancer
Email Verified Kushatha Lenyatso
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Member since 07/19/2022

IT and business development specialist

 

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Experience

Business administrator

  •  Lonzaz
  •  Jan 2017 - Dec 2020

• Handle all correspondence and communication i.e reply emails, schedule appointments, and arrange travel trips.
• Handling customer enquiries related to the Managing director and the organization and directing to relevant officer.
• Ensure purchase agreements are filled correctly.
• System clean ups for duplicating or incomplete information.
• Manage the MD’s diary i.e meetings and events.
• Attend product launches with or on behalf of MD.
• Enter clients on to the system bi-weekly after purchases.
• Transferring data from paper formats into computer files or database systems.
• Maintain vendor relationship & ensuring there are service level agreements.
• IT officer: Troubleshooting (1st & 2nd level support)
• Verify data by comparing it to source documents.
• Update existing data.
• Retrieve data from files or electronic files as requested.
• Perform regular backups to ensure data preservation.
• Sort, organize and file paperwork after entering data on to the system to ensure it is not lost.
• Maintain system to ensure no errors which could alter customer information.

IT technician

  •  Funeral Services Group
  •  Sep 2017 - Dec 2020

• 1st and 2nd line end user support – hardware and software.
• User training and Manual creation for systems used.
• In charge of help desk system.
• Troubleshooting hardware, software, mobile handsets (cellphone, tabs etc) and printers.
• Prepare reports on data service faults and resolution.
• Liaise with vendors for software and hardware purchasing, system upgrades etc
• Project management (SADC region); Network technical design – new sites opened (proposal, implementation and handover).
• Configuration switches and routers.
• Liaise with vendors for software and hardware purchasing, system upgrades etc.
• Maintain vendor relationship & ensuring there are service level agreements.
• Selection and procurement of hardware and software.
• Identify new solutions to business issues identified through analysis process e.g System assessment and administration: systems had to be reviewed to ensure they served the employees and company exceptionally if not recommend new ones or upgrade the existing ones.
• Monitoring, measuring and providing feedback on process performance e.g Keep track of asset registry for all FSG branches locally and in South Africa, Zambia and Zimbabwe via introduction of ticketing system.
• System improvement, recommendation or replacement in order to satisfy business needs.
• Daily network performance report.
• Access control measures – information & building (creation & issuance of access tags, creation of access levels to information).
• Recruitment: part of recruitment of new employees as part of IT department.
• Make users aware of any problems or viruses found within the system and how to avert either written or verbal.
• Asset management: registry, stock count and distribution
• Make users aware of any problems or viruses found within the system and how to avert either written or verbal.
• Safe disposal of absolute and old assets.
• Setting up new users.
• Keep antivirus and other software’s up to date and compliant especially MS office package and OS.
• Ensuring network coverage across all 39 Botswana branches and sister companies via liason with ISP.
• Fixing hardware.
• Implementation and maintaining data security protocols.
• Liaise with vendors for software and hardware purchasing, system upgrades etc.
• In charge of help-desk ticketing system: Allocating & resolving tickets
• Assets registry & management.
• Provide technical support for the software’s running within the entire organization.

Education

BSc (hons) Applied Business Computing

  •  University of Sunderland
  •  Jul 2011 - May 2015

Business degree focused on digitization, business development and governance